Terms and Conditions

1. Acceptance of Terms

By accessing and using the 5 Star Explorer platform, mobile application, and travel advisory services ("Services"), you ("Client") accept and agree to be bound by these Terms and Conditions ("Agreement"). This Agreement constitutes a legally binding contract between you and JMD Ventures LLC, doing business as 5 Star Explorer ("Company," "we," "us," or "our"). If you do not agree to all terms herein, you must discontinue use of our Services immediately.

2. Services Description

5 Star Explorer provides personalized luxury travel advisory and concierge services, including but not limited to:

• Custom trip planning and itinerary design
• Airline, hotel, and resort reservations
• Restaurant and experience bookings
• Travel document organization and management
• 24/7 concierge support during travel
• Destination recommendations and travel advice
• Coordination with third-party travel suppliers

We act as your dedicated travel advisor and intermediary between you and travel suppliers. We do not own, operate, or control any airlines, hotels, cruise lines, tour operators, or other travel service providers.

3. User Accounts

To access our Services, you must create an account and provide accurate, complete, and current information. You represent that you are at least 18 years of age and have the legal capacity to enter into this Agreement. You are solely responsible for:

• Maintaining the confidentiality of your login credentials and two-factor authentication methods
• All activities conducted through your account, whether authorized or unauthorized
• Immediately notifying us of any security breach or unauthorized account access
• Ensuring all profile information, travel preferences, and companion details remain accurate and current
• Providing valid passport, visa, and identification information as required for bookings

Two-Factor Authentication

Two-factor authentication ("2FA") is optional for both members and advisors. You may enable an authenticator app; one-time text message codes are an option only where available. We do not currently require advisors to enable 2FA before accessing client information. You are responsible for keeping any enrolled authenticator device and mobile number secure and current. If you lose access to your 2FA method, contact us for assistance. Any recovery requires identity verification, and we may decline requests we cannot verify.

Account Security SMS Terms (Where Available)

If text message codes are available and you separately choose to receive them, you consent to automated SMS messages from 5 Star Explorer at the mobile number you submit for that method. These messages are used only for account security, such as sign-in and verification codes, and are not marketing messages. Providing a phone number elsewhere or consenting to inquiry texts does not enroll you in security-code texts. Consent is not a condition of purchase. Our authentication and SMS delivery providers may process your number as necessary to deliver these codes, as described in our Privacy Policy; it is not shared for marketing or promotional purposes.

• Message frequency varies based on how often you sign in or verify your account
• Message and data rates may apply, depending on your mobile carrier and plan
• Contact info@5starexplorer.com or +1 (561) 325-9219 to request that security texts stop or to ask for help. Follow any opt-out instructions provided with those messages. Stopping text delivery does not automatically disable or remove an enrolled authentication method. Manage available methods in Settings and establish an alternative before removing a method you rely on.
• Carriers are not liable for delayed or undelivered messages

Travel Inquiry and Booking Text Messages

By checking the optional SMS consent box on our inquiry form and submitting your mobile number, you agree to receive text messages from 5 Star Explorer (JMD Ventures LLC), where inquiry texting is available, about that inquiry, including replies to your questions and related itinerary and booking updates. These are not marketing messages, and consent does not cover unrelated future trips or promotions. The inquiry form stores your submission and emails it to our advisors; it does not itself send a text message. You may submit an inquiry without checking the SMS box or providing a mobile number. Consent is not a condition of any purchase.

Message frequency varies. Msg & data rates may apply. If you receive inquiry texts, reply STOP at any time to cancel or HELP for help, or contact info@5starexplorer.com or +1 (561) 325-9219 to withdraw consent or request assistance. Carriers are not liable for delayed or undelivered messages. Your information is handled under our Privacy Policy. Hosting, email delivery, and SMS delivery providers may process your inquiry, mobile number, and consent record as necessary to store the inquiry, notify our advisors, and deliver texts you choose to receive where available. We do not sell, rent, or share mobile information or SMS opt-in data or consent with third parties or affiliates for marketing or promotional purposes. Account security codes and their separate consent are covered above; inquiry SMS consent does not enroll you in those codes.

4. Fees and Payment

Our service fees and payment terms will be communicated to you prior to engagement. Payment for travel bookings and our advisory services may include:

• Concierge Fee: Charged for your advisor's planning and concierge services (see Section 5)
• Booking fees: Applied to reservations made on your behalf
• Supplier costs: Payments for flights, hotels, experiences, and other travel components
• Deposits: Required to secure certain bookings and subject to supplier cancellation policies (see Section 7)

Payments are securely processed through our platform by our payment provider, Stripe. By completing a payment, you authorize us to charge the amount shown. All prices are quoted in U.S. dollars unless otherwise specified.

5. Concierge Fee

Our concierge fee compensates your advisor for their time and expertise. The following terms apply:

• What it covers: Trip planning, itinerary design, booking coordination, changes, and 24/7 support during travel
• Notice and payment: Your advisor will tell you the fee amount before work begins and issue it as an invoice through the platform, payable via secure Stripe Checkout
• Separate from travel costs: The concierge fee is separate from flights, hotels, deposits, and other supplier charges, and is not a markup on them
• Required to begin planning: Planning begins after the fee is paid, unless your advisor agrees in writing to start sooner
• Non-refundable: The fee is non-refundable once paid, including if you cancel, change, or do not take the trip, or if a supplier cancels, unless your advisor agrees in writing to a full or partial refund
• Per trip: Each new trip or major itinerary redesign may carry its own concierge fee
• Unpaid invoices: If your advisor agreed to start before payment, they may pause work until the invoice is paid. Advisors may also cancel or remove an invoice before it is paid

"In writing" includes email or a message sent through the platform.

6. Travel Bookings and Reservations

When we make bookings on your behalf, you acknowledge and agree that:

• All reservations are subject to availability and the terms of the respective suppliers
• Airlines, hotels, and other providers may change schedules, prices, or terms without notice
• We are not responsible for supplier bankruptcies, service failures, or force majeure events
• Confirmation numbers and booking details provided through our platform are for your convenience
• You are responsible for verifying all travel documents and entry requirements for your destinations

We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances including trip cancellation, medical emergencies, and travel delays.

7. Cancellation and Refund Policy

Our concierge fee follows Section 5. Cancellation policies for travel bookings vary by supplier and are communicated at the time of booking. Generally:

• Concierge Fee: Non-refundable once paid, unless your advisor agrees in writing to a refund (see Section 5)
• Deposits: Subject to supplier cancellation policies, often non-refundable
• Airline tickets: Subject to carrier policies; many are non-refundable or carry change fees
• Hotel reservations: Cancellation windows vary; luxury properties often require 14-30 days notice
• Experiences and tours: Typically require 48-72 hours notice for refund eligibility

Your travel advisor will clearly communicate all applicable cancellation terms before confirming any booking. Refunds of supplier costs depend on each supplier's policy and timeline.

8. Privacy and Data Protection

We are committed to protecting your personal information and privacy. By using our Services, you consent to the collection, processing, and storage of your data as necessary to provide our travel advisory services. This includes sharing information with travel suppliers to complete your bookings. We implement industry-standard encryption, secure data storage, and access controls to safeguard your information. We do not sell your personal data to third parties for marketing purposes.

9. Travel Documentation and Requirements

You are solely responsible for ensuring you possess valid passports, visas, health certificates, and any other documentation required for your travel destinations. Entry requirements vary by country and can change without notice. While we may provide general guidance, we are not liable for denied boarding, entry refusal, or other issues arising from inadequate or expired travel documents. We recommend consulting official government resources for current requirements.

10. Intellectual Property

All content, trademarks, logos, itinerary designs, and intellectual property displayed on the 5 Star Explorer platform are owned by or licensed to us. You may not reproduce, distribute, modify, or create derivative works from our content without express written permission. Custom itineraries created for you are for your personal use only and may not be shared commercially.

11. Trip Sharing

You may generate time-limited share links to let travel companions or other recipients view an itinerary. Anyone with the link can access the trip details you choose to share until the link expires or is revoked. You are responsible for distributing share links only to intended recipients. 5 Star Explorer is not liable for unauthorized access arising from sharing or forwarding a link.

12. Referral Program

We may issue unique referral codes that allow you to invite others to join 5 Star Explorer. Referral eligibility, rewards, and program terms are determined by us and may change at any time. Abuse, fraud, or self-referral may result in disqualification and account action.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

• 5 Star Explorer shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We are not responsible for acts or omissions of third-party travel suppliers
• Our liability for direct damages shall not exceed the fees paid to us for the specific service at issue
• We are not liable for travel disruptions, delays, cancellations, or losses caused by weather, natural disasters, civil unrest, pandemics, or other events beyond our reasonable control

You agree to indemnify and hold harmless 5 Star Explorer, its officers, employees, and agents from any claims arising from your use of our Services or violation of these Terms.

14. Dispute Resolution

Any disputes arising from this Agreement or our Services shall first be addressed through good-faith negotiation with your travel advisor. If a resolution cannot be reached, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Palm Beach County, Florida. This Agreement shall be governed by the laws of the State of Florida without regard to conflict of law principles.

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Material changes will be communicated through email notification or platform announcements. Changes become effective upon posting unless otherwise specified. Your continued use of our Services following any modifications constitutes acceptance of the revised terms. We recommend reviewing these Terms periodically.

16. Contact Information

For questions, concerns, or requests regarding these Terms and Conditions, please contact us: